TravelViz

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: December 2024 • Effective: December 2024

Secure by Design

Your data is encrypted and protected with industry-standard security

Transparent

We're clear about what data we collect and how we use it

Your Control

You own your data and can delete it anytime

Quick Navigation

Information We CollectHow We Use Your DataData SharingData SecurityYour RightsCookies & TrackingInternational TransfersData RetentionContact Us

1. Information We Collect

Information You Provide

  • Account Information: Name, email address, password
  • Travel Plans: Itineraries, destinations, activities, notes
  • Uploaded Documents: PDFs, text files, images you choose to upload
  • Communication: Messages you send to our support team

Information We Collect Automatically

  • Usage Data: How you interact with our service
  • Device Information: Browser type, operating system, IP address
  • Location Data: General location based on IP address (not precise location)
  • Analytics: Page views, feature usage, performance metrics

AI Processing Data

When you use our AI features, we may send your travel-related text to third-party AI services (like OpenAI) to generate itineraries. This data is processed according to their privacy policies.

2. How We Use Your Data

Primary Uses

  • Provide and maintain our travel planning service
  • Process your travel itineraries and generate maps
  • Enable sharing and collaboration features
  • Process payments and manage subscriptions
  • Provide customer support and respond to inquiries

Service Improvement

  • Analyze usage patterns to improve our features
  • Develop new functionality based on user needs
  • Monitor and improve service performance
  • Prevent fraud and ensure security

Communications

  • Send important service updates and notifications
  • Respond to your questions and support requests
  • Send marketing emails (only with your consent)

3. Data Sharing and Disclosure

We DO NOT sell your personal data

Your personal information is never sold to third parties for marketing purposes.

When We Share Data

  • Service Providers: Trusted partners who help us operate our service (hosting, analytics, payment processing)
  • AI Services: Third-party AI providers for itinerary generation (data is anonymized when possible)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or sale of assets
  • Public Sharing: Travel plans you choose to make public

Third-Party Services

Analytics

Plausible Analytics (privacy-focused)

Payments

Stripe (PCI compliant)

Maps

Mapbox

AI Processing

OpenRouter/OpenAI

4. Data Security

We implement industry-standard security measures to protect your personal information:

Encryption

  • • Data encrypted in transit (HTTPS/TLS)
  • • Database encryption at rest
  • • Secure password hashing

Access Controls

  • • Limited employee access
  • • Two-factor authentication
  • • Regular security audits

Security Disclaimer

While we use industry-standard security measures, no system is 100% secure. We cannot guarantee absolute security of your data.

5. Your Rights and Choices

Your Data Rights

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Portability: Export your travel plans and data
  • Objection: Opt out of certain data processing

How to Exercise Your Rights

Account Settings: Most data controls are available in your account settings

Email Us: privacy@travelviz.com for data requests

Response Time: We'll respond within 30 days

Marketing Communications

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or updating your preferences in your account settings.

6. Cookies and Tracking

We use cookies and similar technologies to improve your experience:

Essential Cookies

Required for the service to function (authentication, security)

Analytics Cookies

Help us understand how you use our service (anonymized)

Cookie Management

You can control cookies through your browser settings. Note that disabling essential cookies may affect service functionality.

Privacy-First Analytics: We use Plausible Analytics, which doesn't use cookies and respects user privacy.

7. International Data Transfers

TravelViz is based in the United States. Your data may be transferred to and processed in countries other than your own, including the United States and other countries where our service providers operate.

Data Protection

When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

8. Data Retention

We retain your data only as long as necessary to provide our services and comply with legal obligations:

  • Account Data: Until you delete your account
  • Travel Plans: Until you delete them or your account
  • Usage Analytics: Aggregated data retained for up to 2 years
  • Support Communications: Up to 3 years for quality assurance
  • Financial Records: As required by law (typically 7 years)

Account Deletion

When you delete your account, we remove your personal data within 30 days, except where we're required to retain it for legal purposes.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Privacy Questions

Email: privacy@travelviz.com

Response time: Within 48 hours

Data Requests

Email: data@travelviz.com

Response time: Within 30 days

Policy Updates

We may update this Privacy Policy from time to time. We'll notify you of significant changes via email or through our service.

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